THE TRUTH ABOUT GM DEALRSHIPS

I have a New 2008 Chevy Silverado 2500 LTZ that has almost $20,000.00 damage to it because Edmonton Motors dropped it off a hoist plus it has under 5000kms on it. This happened Saturday Nov/24/2007/11:30a.m. and the truck was purchased on September /15/2007, which make this truck just over 2 months old! They are trying to tell me it is fixable so the following Monday they quickly shoveled it to Eastwood Autobody, to bandaid it back together to give it back to me.
Eastwood Autobody is Edmonton Motors quick fix guy in emergencies...I am told by some of the guys in the back shop.

After work I go to Eastwood on Monday/26/ Nov. and they told me what they were doing, but thngs did not seem right so I told Edmonton Motors to take it to another body shop for a second opinion, which is Doug's Place Collision and this is where the trouble really begins!

I was told by Edmonton Motors that Doug's Place body shop, that I took it to, was too busy but the owner said he was never contacted for anything on this truck! As it turns out the body damage alone is near $13,000.00 in damage and labor! This made me even more suspicious so I told Edmonton Motors about

getting second opinion on the drivetrain and the General Manager starts to make it seem that this whole incident is my problem!

Well I have the truck towed to Nicholson Chevrolet (PLEASE NOTE; EDMONTON MOTORS DROVE THIS TRUCK TO EASTWOOD AUTOBODY AND DOUG'S PLACE COLLISION AND IT SHOULD HAVE BEEN TOWED!!!) and it also has serious damage to the drivetrain. Enough that it should not have been driven! The damage is near $6000.00 for mechanical.

All this time the G.M. at Edmonton Motors is getting more and more difficult to deal with, making this my problem.

What is going on here...I did not damage this BRAND NEW truck! Edmonton Motors did! Where is the customer service!!!

Have you read or heard their company slogan;

"It's the experience"

"As Northern Alberta's largest volume GM dealership, our GM Pro Certified staff is very proud to consistently offer our clients knowledgeable and reliable service."

"This 20 time recipient of the GM President's Triple Crown Award prides itself in offering the very best pricing and customer service anywhere."

"With 15 consecutive automotive dealership Consumers Choice Awards, find out

why we say, "It's the Experience". "

Well I tell you the only "Experience" that has come my way is pain and misery.
Edmonton Motors is trying to shovel shaudy repairs back to customers ESPECIALLY WHEN THEY ARE AT FAULT!.

My only mistake here was getting an oil change at the place I BOUGHT this NEW truck! AND I STILL HAVE TO MAKE PAYMENTS ON SONMETHING I DON"T HAVE!!! This
so-
call customer service dealership of Edmonton Motors wants to fix what should be a write-off and is telling me to take it back. **Plus I am the one that has to disclose the damages when I sell it to someone, whch I did not cause plus take a hit on the lower price because someone will not buy a new DAMAGED truck for what it is worth! THIS SHOULD BE ON THE SHOULDERS OF EDMONTON MOTORS NOT ME!!!!

I have been dealing with them for 20 years and have bought 5 new GM products

(not all at Edmonton Motors) including this truck and this is how I am rewarded. It is pure garbage on how ths is being handled....Can you help??
What
they have done in the past to me and other customers!  I think this dealership needs some exposure ...can you help???

I have tried CAMVAP but they only deal in warranty issues and AMVIC says this is a Civil Matter!

As of December/06/2007/9:00am GM Canada phoned me, saying that Edmonton Motors is now just letting their insurance company handle this situation.
What the hell have they been doing for the last two weeks??? Jerking me around hoping I will go away as well as making this my problem when they caused this situation.

WHERE IS THE CUSTOMER SERVICE???